Support

Support

Email: support@gwdigital.solutions
We aim to respond within 24 hours on business days.

Common Questions

How do I start recording?

Mount the phone safely, connect power, open Dashoo and start recording before you drive. Dashoo does not start recording automatically just because the vehicle is moving.

How do I protect a journey?

Open the journey or clip when it is safe to do so and use the protect or lock action. Protected journeys are kept separate from ordinary loop-recording footage. Export a copy if you need to share it.

How do I share footage?

Open the relevant protected journey, choose Share or Export, and select email or another sharing option available on your phone. Dashoo does not automatically publish videos or report incidents to the police.

Guides:

How do I cancel my subscription?

  • iOS: Settings → [Your Name] → Subscriptions → Dashoo → Cancel
  • Android: Google Play Store → Menu → Subscriptions → Dashoo → Cancel

Cancellation takes effect at the end of your current billing period. You retain access until then.

How do I delete my account?

Open the app → Settings → Account → Delete Account. This permanently removes your account and all associated cloud data within 30 days. Local recordings on your device are not affected.

How do I request my data?

Email support@gwdigital.solutions with the subject "Data Access Request". We will respond within 30 days as required by GDPR/UK GDPR.

The app isn't recording, what do I do?

  • Check that camera and microphone permissions are granted in your device settings.
  • Ensure you have sufficient storage space on your device.
  • Open Dashoo and start recording before you drive; recording does not begin automatically from vehicle movement.
  • Restart the app and try again.
  • If the issue persists, email us with your device model and OS version.

How do I get a refund?

Refunds are processed by Apple or Google, not directly by us: